What forms of payment do you accept?
Preferred method of payment is through Paypal. Cash or personal cheque are accepted if dealing with me directly.
How long is the time frame for delivery?
Each piece is handmade and individually framed, and has a two week lead time. Once completed delivery is by Royal Mail or Parcel Force, next day special delivery. You will be contacted with your tracking number and a signature will be required on delivery. Overseas orders are welcome, please contact me for overseas delivery/prices/options.
Can I have my picture unframed?
Yes. I offer the option to purchase any piece unframed. lesser £24.99. The picture will be sent wrapped in acid free tissue paper. Because my pictures are made from sheeps wool, in part they can be delicate and so to preserve the piece it is best to handle as little as possible.
Do you accept Commissions?
Yes, I welcome commissions, all shapes and sizes, so please drop me an email with your thoughts.
Will my picture be exactly as shown on the website?
Due to the bespoke hand made nature, my artwork is constantly evolving and the pictures are for guideline purposes only as each piece is unique.
Can I return my purchase?.
We hope you will be delighted with your purchases. However, should you wish to return any items, for refund or exchange, please notify us within 24 hours of receipt, reporting any problems with any part of your order. Please return the goods, within 7 days, in re-saleable condition carefully repackaged in the manner they arrived at your expense. Any damage that has occurred to the items whilst in your possession may effect your refund. Goods should be returned to the address supplied in the dispatch notice. Postage and packaging costs are non refundable unless items are faulty. Please obtain a proof of postage. Abigail Rayner is not responsible for returned items which fail to reach them.